Who We Are 

On Purpose Media isn't just another digital marketing agency - we're your dedicated growth partner for the home services industry. Based in Canada but serving clients across North America, we're looking for talented individuals who share our passion for helping contractors succeed.

What do we do? Everything from building high-converting websites and dominating local search results to running targeted ad campaigns that actually work. But our real specialty is in becoming an extension of your team - we win when you win.

Here's what makes us different: We don't just talk about results, we deliver them. Our team is made up of people who genuinely care about seeing our clients' businesses thrive. We're strategic thinkers who aren't afraid to try new approaches, but we're also practitioners who know how to execute.

Inside OPM, you'll find a culture built on trust and continuous improvement. We give our team members the freedom to innovate while providing the support they need to grow professionally. We believe in being purpose-driven in everything we do - from the smallest task to our biggest campaigns.

We're growing fast, but we're doing it the right way - by staying true to our core values and never losing sight of what matters most: making a real difference for the businesses we serve.

Want to be part of something bigger than yourself? Let's talk about how you can join our mission of transforming the home services industry.

The Role

As a Client Success Specialist, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

Responsibilities Can Include:

- Retention of client accounts through review of campaign setup, active campaign management and execution of consistent customer service.

- Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics.

- Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media.

- Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy.

- Rapport building and fostering of relationships with clients through timely follow-up and communication in order to increase retention of accounts.

- Skilled in providing simplified explanations of complex or complicated concepts.

- Delivery of education to clients on campaign performance and return on investment received.

- Overall project management of name accounts to ensure overall client satisfaction.

Knowledge and Skill Requirements:

- Career-driven, self-motivated, and focused on growing within a high-performing agency by bringing new ideas and strategies to the table.

- Impeccable organizational skills with strong attention to detail.

- Ability to prioritize tasks in a fast-paced environment in order to meet deadlines.

- Superior time management skills working with a high degree of independence, utilizing tact and good judgment in the communication and processing of information to support the Clients goals.

- Flexible and willing to adapt to change.

- Ability to work independently with little supervision and also as a member of a team.

- Minimum of 3 years of progressive customer service experience along with a minimum of 2 years of Digital Marketing experience.

- Experience and high level of proficiency using a variety of software packages, including all elements within Google Workspace.

- Excellent oral and written English communication skills.

- Excellent customer service skills to respond to inquiries from a variety of internal and external stakeholders and from individuals of diverse backgrounds.

- Familiarity with ClickUp is a bonus.

Benefits:

- Full WFH setup, you can be anywhere in the world

- Flexible schedule

- Paid time off

- Sick days

- Competitive Salary

Does this sound like something that would interest you? If so, we want your application! Watch the video and fill out the application and questionnaire.